Returns & Exchanges Policy

Returnable:

• Unused, unopened bundles in original packaging
• Returned within 7 days of delivery
• All original tags intact
• Accompanied by order number

Final Sale:

• Hair that has been installed, cut, or washed
• Colored, lifted, or chemically treated hair
• Opened bundles — even if not worn
• Clearance and sale items marked final

Refunds can be issued if a customer made a mistake in the purchase of their order. The customer is required to reach out to within 24 hours, so we are informed. All refunds are processed in 1-2 business days, and the customer will receive the original form of payment in 3-10 business days depending on the bank.